Terms of Service

1. Agreement

Certiva (certiva.co.za) is operated by Certiva (Pty) Ltd (Registration No. 2026/338141/07) ("Certiva", "we", "us"). By accessing or using the platform, creating an account, or completing a purchase, you ("you", "the user") agree to be bound by these Terms of Service. If you do not agree, do not use the platform.

2. What Certiva provides

• Exam preparation. Practice question banks and timed mock exams for the postgraduate medical examinations we cover — currently FCPsych Part 1, FCS Part 1, FCP Part 1, Dip PEC, FCPaeds Part 1, FCOG Part 1, FCA Part 1 and Dip HIV Man — with worked explanations, textbook references, a progress tracker and a week-by-week study plan. This is independent study material (see section 6).
• Accredited CPD. Online ethics CPD courses and assessments. One SAMA-accredited course is free with a Certiva account. Two UCT-accredited courses are included with an Exam Pass or monthly membership for as long as it lasts, or with the CPD bundle.
• Free access. A five-question free sample per exam, a 20-question mini mock exam with a free account, the free CPD course and the CV and cover-letter maker. The CV maker does not use AI drafting.
• We may add, change, suspend or remove content and features at any time.

3. Eligibility and your account

• Certiva is intended for healthcare professionals and candidates preparing for the relevant examinations. CPD content is intended for professionals registered with the Health Professions Council of South Africa (HPCSA). Certiva does not verify your registration status.
• You must be 18 or older and provide accurate account information.
• An account is for a single individual and may not be shared. You are responsible for keeping your login credentials secure and for all activity under your account.

4. Plans, pricing and payment

• Exam Pass — a once-off payment of R549 for 3 months, R799 for 6 months, or R1,199 for 12 months of access to your selected exam, including its timed mock exams, the study plan and the two UCT-accredited CPD courses for the same period. Buying another pass for the same exam adds the new months after your current pass ends. The pass does not renew automatically.
• Upgrade — while a 3-month Exam Pass is active, you can turn it into a 6- or 12-month pass once by paying the difference between today’s price of the longer pass and what you paid. The extra months (3 or 9) are added to the end of your current pass. Paid once; it does not renew.
• Extra month — while an Exam Pass is active, you can add one month to the end of it for a once-off R249. It does not renew.
• Promotions — a promotion applies only during its stated dates and to the passes it names, and is decided by when you start checkout. Early Start: one month free on every Exam Pass, and on upgrades, when checkout starts by 19 November 2026.
• Coming back — if you buy a new Exam Pass for the same exam within 16 days after your previous pass for that exam ends, we add one month free.
• Monthly membership — R199 per month for every exam bank and all CPD courses, points and certificates. This is a recurring charge that renews automatically each month until cancelled. Members keep the monthly price they joined at for as long as their membership continues.
• Group passes — 3, 5 or 10 Exam Passes for one exam bought in one payment. We email the buyer one code per pass. Each code works once, for one person, who adds the pass to their own account; the pass runs from the day the code is used.
• CPD bundle — a once-off payment of R199 for 12 months of access to both UCT-accredited CPD courses.
• Referrals — if someone buys their first Exam Pass through your referral link, you both receive 30 extra days (a free month): on your current Exam Pass, or on your next one if you have none. One referral reward per person referred. Referral days are not cash and cannot be exchanged.
• Payments are processed by PayFast. By completing a purchase you authorise the applicable charge and, for the monthly membership, recurring monthly charges to your selected payment method.
• All prices are in South African Rand and inclusive of any VAT where applicable. We may change prices on reasonable notice; a change does not affect a period you have already paid for.

5. Cancellation and refunds

• You may cancel the monthly membership at any time from the Account page or by emailing hellocertiva@gmail.com. Cancellation takes effect at the end of the current billing period and you retain access until then. No partial refunds are issued for unused time in a billing period.
• The Exam Pass is a once-off purchase of digital access that begins immediately; refunds are available where the refund or more time terms for your purchase apply or where required by law. A refund under those terms includes any upgrade or extra month you added to that pass. Refund or more time only covers a sitting that falls within your active access period: if your pass lapses before the exam date, no refund or extension is given for that sitting. Other refund requests are assessed under our cancellation and refund policy.
• Group passes and the CPD bundle are not covered by refund or more time, and are non-refundable once paid, except where the law requires otherwise.
• Nothing in these terms limits any rights you may have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. See our Cancellation & Refund Policy for full details.

6. Exam preparation — important notice

• Certiva is independent. It is not affiliated with, endorsed by, sponsored by, or accredited by the Colleges of Medicine of South Africa (CMSA), the HPCSA, or any examining or professional body.
• Our questions are original past-paper-style practice material. They are not official or actual examination questions and do not reproduce any exam.
• We do not promise any examination result, pass, score or outcome. Your performance depends on your own preparation.
• Questions, answer options, answer keys and explanations are prepared and edited by humans with the assistance of automated tools and may occasionally be incomplete, out of date, or simply wrong. They are provided for study purposes only, do not constitute clinical or medical advice, and must always be verified against current primary sources and authoritative guidelines before being relied upon. By using the platform you accept that errors may occur and that you use the content at your own risk.

7. CPD accreditation

• Each course page states its accreditor (SAMA or UCT) and accreditation number.
• It is your responsibility to ensure the courses meet your own CPD requirements.
• When you pass a course, Certiva submits the CPD point to your HPCSA profile for you and emails your certificate. Keep the HPCSA number on your account correct so the point reaches the right profile.

8. Acceptable use

You agree not to:

• Share your account credentials with any other person
• Attempt to circumvent the paywall, free-question limits, or any assessment
• Scrape, bulk-download, copy, redistribute or resell any content or questions
• Use the platform for any unlawful purpose

9. Intellectual property

All questions, courses, explanations, design and materials on Certiva are owned by Certiva (Pty) Ltd and protected by applicable copyright laws. You are granted a personal, non-transferable, non-commercial licence to use the content for your own study during your period of access. You may not copy, reproduce, distribute, publish or resell any content without our prior written permission.

10. Your personal information

We process your personal information in accordance with our Privacy Policy and the Protection of Personal Information Act 4 of 2013 (POPIA). By using Certiva you consent to that processing.

11. Availability

The platform is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted or error-free, and we may suspend access for maintenance or for reasons beyond our reasonable control.

12. Limitation of liability

Certiva provides educational content only. Nothing on the platform constitutes medical, legal, or professional advice. To the maximum extent permitted by South African law, Certiva (Pty) Ltd shall not be liable for any indirect, incidental, special or consequential loss arising from use of the platform. Nothing in these terms excludes any liability that cannot lawfully be excluded.

Clinical responsibility. You are solely responsible for your own clinical decisions, professional conduct and practice. Certiva does not direct or participate in patient care. To the maximum extent permitted by law, Certiva (Pty) Ltd accepts no liability for any clinical decision, diagnosis, treatment, prescription, patient outcome, injury, harm or loss, or for any professional, regulatory, disciplinary or medico-legal consequence (including any claim or allegation of malpractice or negligence), arising from your use of, or reliance on, the platform or its content. Always verify clinical information against current authoritative sources and exercise your own professional judgement.

13. Changes to these terms

We may update these terms and the platform, its content and features. Revised terms take effect when posted on this page, and the "last updated" date above changes with them. We give reasonable notice of material changes, including any price change, by email or on the site, and no change affects a period you have already paid for. Your continued use of the platform after a change takes effect means you accept the revised terms.

14. Governing law

These terms are governed by the laws of the Republic of South Africa, and any disputes are subject to the jurisdiction of the South African courts.

15. Contact

For any questions regarding these terms, contact us at hellocertiva@gmail.com.