THE CERTIVA EXAM REFUND

Your preparation. Our commitment.

Eligibility and conditions

Choose the remedy that helps you most.

If you meet the conditions and do not pass, choose either:

• A full refund of the amount you paid for the eligible Exam Pass; or
• Another access period of the same length for the same exam: 3 extra months for a 3-month pass, 6 for a 6-month pass, or 12 for a 12-month pass. CPD access continues during the extension.

The refund option covers all three once-off Exam Pass packages. It does not cover recurring monthly membership or other purchases. The two remedies are alternatives; choose one for your eligible claim.

How to make a claim

Email hellocertiva@gmail.com from your Certiva account email address. Include your exam name, purchase reference and sitting date. Attach your official unsuccessful result and state whether you prefer a refund or an extension. Contact us within 30 days of receiving the result. We will check your purchase and study records and reply by email. Keep a copy of your result and payment receipt.

Your purchase terms

Completing the question bank and every timed mock for that exam (two, or three for FCA Part 1, one per subject) means completing them before the official sitting for which you are claiming. You do not need to achieve a particular practice score to make a claim. Read the cancellation and refund policy and terms of service alongside this page.

Certiva provides independent preparation. This refund policy provides a remedy for an eligible unsuccessful sitting. Your exam performance still depends on your preparation and the examination itself.