Cancellation Policy

1. How to cancel

You may cancel your Certiva monthly membership at any time from the Account page or by emailing us at hellocertiva@gmail.com with the subject line "Cancel membership". Please include the email address associated with your account. We will process your cancellation within 1 business day and confirm via email.

The Exam Pass is a once-off purchase: R549 for 3 months, R799 for 6 months or R1,199 for 12 months. Access ends at the end of your selected period. The pass does not renew automatically, and neither do group passes or the CPD bundle (R199 once for 12 months), so there is nothing to cancel. The same goes for an upgrade or an extra month added to a pass.

2. When cancellation takes effect

Cancellation takes effect at the end of your current billing period. You keep full access to everything in your membership until that date, and you are not charged again. After that, your account stays open for free tools and your progress is kept.

3. Refunds

Monthly membership. We do not offer refunds for partial billing periods. If you cancel mid-month, you retain access until the end of that month and are not charged for the following month. No refund is issued for the remaining days of the current period.

Exam Pass. The Exam Pass gives immediate access to digital exam-preparation content. Any eligible claim is assessed under the refund or more time terms; a refund includes any upgrade or extra month you added to that pass. Otherwise, refunds after access has begun follow this policy and applicable statutory rights.

Group passes and the CPD bundle. These are not covered by refund or more time and are non-refundable once paid, except where the law requires otherwise.

Your statutory rights. Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. Exceptions may also be made at our discretion in cases of technical failure that prevented access. If you believe you are entitled to a refund, contact us at hellocertiva@gmail.com.

4. Your certificates and records

All CPD certificates you earn remain yours permanently, and the CPD points we submitted stay on your HPCSA profile. After your access ends, you can still download your certificates from your CPD page. Your completion records are retained for 5 years in accordance with our Privacy Policy.

5. Coming back

You may rejoin or buy a new pass at any time. Your progress, course history and certificates are kept. Courses you previously completed will not award additional CPD points if retaken within 12 months of your original completion date.

6. Failed payments

If a monthly payment fails, PayFast will retry automatically. If it cannot be collected, your membership stops renewing and you keep access to the end of the month you last paid for. Email us if you think a payment failed in error.

7. Contact

For cancellation requests or questions about your membership: hellocertiva@gmail.com