Legal
Last updated: 13 June 2026
You may cancel your Certiva monthly membership at any time from your dashboard or by emailing us at hellocertiva@gmail.com with the subject line "Cancel Subscription". Please include the email address associated with your account. We will process your cancellation within 1 business day and confirm via email.
The Exam Pass (R399 once-off) is a single, non-recurring purchase — there is nothing to cancel. Access simply ends three months after the date of purchase and you are never charged again.
Cancellation takes effect at the end of your current billing period. You will retain full access to all Certiva courses and content until that date. After cancellation, your account will be downgraded and you will no longer be charged.
Monthly membership. We do not offer refunds for partial billing periods. If you cancel mid-month, you retain access until the end of that month and are not charged for the following month. No refund is issued for the remaining days of the current period.
Exam Pass. The Exam Pass gives immediate access to digital exam-preparation content. Because access begins at once, it is non-refundable after you have started using it, except where a refund is required by law.
Your statutory rights. Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. Exceptions may also be made at our discretion in cases of technical failure that prevented access. If you believe you are entitled to a refund, contact us at hellocertiva@gmail.com.
All CPD certificates earned during your subscription remain yours permanently. After cancellation, you will still be able to access and download your previously earned certificates by contacting us. Your completion records are retained for 5 years in accordance with our Privacy Policy.
You may resubscribe at any time. Your course history and certificates will be restored upon resubscription. Courses you previously completed will not award additional CPD points if retaken within 12 months of your original completion date.
If a payment fails, PayFast will retry automatically. If payment cannot be collected after repeated attempts, your subscription will be cancelled and access to the platform will be suspended. You will be notified by email before suspension occurs.
For cancellation requests or questions about your subscription: hellocertiva@gmail.com