Legal
Last updated: 4 May 2026
You may cancel your Certiva subscription at any time by emailing us at hellocertiva@gmail.com with the subject line "Cancel Subscription". Please include the email address associated with your account. We will process your cancellation within 1 business day and confirm via email.
Cancellation takes effect at the end of your current billing period. You will retain full access to all Certiva courses and content until that date. After cancellation, your account will be downgraded and you will no longer be charged.
Certiva does not offer refunds for partial billing periods. If you cancel mid-month, you retain access until the end of that month and will not be charged for the following month. No refund is issued for the remaining days of the current period.
Exceptions may be made at our discretion in cases of technical failure that prevented access to the platform. Contact us at hellocertiva@gmail.com if you believe you are entitled to a refund.
All CPD certificates earned during your subscription remain yours permanently. After cancellation, you will still be able to access and download your previously earned certificates by contacting us. Your completion records are retained for 5 years in accordance with our Privacy Policy.
You may resubscribe at any time. Your course history and certificates will be restored upon resubscription. Courses you previously completed will not award additional CPD points if retaken within 12 months of your original completion date.
If a payment fails, PayFast will retry automatically. If payment cannot be collected after repeated attempts, your subscription will be cancelled and access to the platform will be suspended. You will be notified by email before suspension occurs.
For cancellation requests or questions about your subscription: hellocertiva@gmail.com